JEFF TOISTER is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It, a book that reveals hidden obstacles to outstanding service.
Jeff has more than twenty years of experience in both employee training and customer service. His specialty is helping employees improve their performance and reach their full potential.
Jeff holds a Certified Professional in Learning & Performance credential from the American Society for Training and Development (ASTD) and a Professional in Human Resources certification from the Human Resources Certification Institute. He has a Bachelor of Science degree in Business Administration from Boston University.
He is a Past President of ASTD's San Diego Chapter where he is a recipient of the WillaMae M. Heitman award for distinguished service.
Jeff is President of Toister Performance Solutions, Inc.